To manage the billing, collection and policy payout operations to ensure accurate, timely, and compliant service delivery, with full accountability for team performance and operational controls in accordance with stipulated service standards, internal controls, and regulatory requirements, while ensuring effective operational support to stakeholders.

The Job

• Oversee end-to-end billing, premium collection and policy payout operations, ensuring accuracy, timeliness and compliance with internal guidelines, regulatory and audit requirements.
• Provide oversight and approval for payouts relating to cash benefits, dividends, maturity, annuity, and suspense transactions. Ensure control effectiveness through timely review of exception reports, and drive root‑cause analysis and preventive action plans. Review and submit monthly suspense ageing reports to Finance, ensuring accuracy and completeness for reporting and highlight issues requiring Section Head at...