Minimum 2 years of premium customer service or front-facing hospitality experience, preferably within a 5-star hotel, luxury retail, or mega-mall environment.
Fluent English communication is strictly required. Candidates fluent in a secondary tourist language (Arabic, Mandarin, or Russian) will be given top priority.
Immaculate personal grooming, a highly approachable demeanor, and the physical stamina to stand and assist guests for long durations during peak mall hours.
Responsibilities
Serve as the primary point of contact at The Dubai Mall information desks, providing accurate directions, store locations, and event details to thousands of daily tourists.
Professionally manage and log guest complaints, lost and found inquiries, and VIP requests, ensuring swift resolution to maintain Emaar's premium brand standards.
Assist in crowd control and smooth guest flow during major mall eve...
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