Responsibilities

Pre-Sales Responsibilities:

• Deliver product demos and walkthroughs to potential customers
• Understand customer needs and translate them into solution recommendations
• Document requirements and engagement progress in the CRM system
• Assist in preparing solution configurations and backend setup where needed
• Support the sales team in responding to technical and product-related queries

Post-Sales (Customer Success) Responsibilities:

• Act as the main point of contact for assigned customers post-sale
• Conduct regular check-ins and follow-ups to ensure satisfaction
• Provide feature updates, renewal reminders, and usage insights
• Coordinate resolution of customer issues with internal teams
• Log all customer interactions, updates, and feedback in the CRM
• Monitor customer health, flag risks, and support ret...