**Designation Practice Manager**

**Key Expectations**

+ **Act as a working manager / manager of managers, accountable for overall team performance**
+ **Own end-to-end delivery across Operations and/or Technology ensuring client satisfaction**
+ **Drive client delivery, financial performance, quality, and risk management**
+ **Define measurable KPIs and build a sustainable delivery model**
+ **Lead resource strategy, demand–supply planning, and capacity optimization**
+ **Deliver against financial targets for the practice**
+ **Develop, coach, and engage teams while building a strong talent pipeline and succession plan**

**Required Skills**

+ **Strong background in Health & Retirement solutions**
+ **Expertise in:**
+ **Delivery management (Operations / Technology)**
+ **Client and stakeholder management**
+ **Financial and productivity management**

+ **Change, risk, and quality management**