Roles and Responsibility.

 

1. 24x7 Shift rotation. Should be prepared to do Night. Monthly rotation.

2. 10 hrs shifts , 4 days a week. 3 Days off.

3. Good background in windows system admin and Linux system administration.

4. Minimum 3 to 4 years of working experience in supporting a hosted SAAS operation.

5.Good understanding of AWS platform and administration.

6.Must have supported a hosted application in some capacity. Should have done release deployments using Jenkins or any other automation tools.

7.Good understanding of monitoring tools like Nagios/Logic Monitor/Sumo logic/Splunk/ etc.

8. Handling case using CRM applications.

9.Good communication skills  and able to coordinate zoom calls during Incidents and outages.

10. Good Network basics: troubleshooting /connectivity issues to sites/DNS/IP addressing/

11.Must be aware of incident and service management...