Mercier Consultancy is seeking a dedicated Portuguese Telecommunications Support Agent to join our team in Athens, with a fully paid relocation package! In this role, you will provide high-quality support to Portuguese-speaking clients, assisting them with their telecommunications services and ensuring an exceptional customer experience.

Your primary responsibilities will include addressing client inquiries, troubleshooting technical issues, and collaborating with internal teams to deliver effective solutions. Join us and contribute to enhancing the telecommunications experience for our valued customers.

Responsibilities

• Provide prompt and professional support to Portuguese-speaking clients regarding telecommunications services
• Troubleshoot and resolve technical issues related to telecom products and services
• Maintain accurate records of customer interactions and actions taken
• Collaborate with technical and operational teams to escala...