Patrique Mercier Recruitment FR is delighted to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative specializing in the transportation industry, including rail and shipping services. This role is perfect for individuals who are passionate about travel and logistics and are motivated to provide high-quality customer support in a fast-paced environment.

Responsibilities

• Deliver outstanding customer service to Portuguese-speaking clients through various communication channels including telephone, email, and live chat.
• Assist customers with inquiries related to transportation services, including ticket bookings, scheduling, and changes to itineraries.
• Provide information on travel routes, shipping options, and cargo services.
• Handle customer complaints and feedback professionally, ensuring effective resolution and customer satisfaction.
• Collaborate with internal teams to ensure seamless opera...