Mercier Consultancy is thrilled to offer the role of Portuguese Customer Agent for a leading streaming services provider in Greece. This opportunity includes fully paid relocation, enabling you to bring your Portuguese language expertise to an innovative and fast-paced environment.

As a Customer Agent, you will be responsible for supporting Portuguese-speaking customers by resolving their inquiries, troubleshooting issues, and providing a seamless streaming experience.

Responsibilities

• Respond to customer inquiries and technical questions related to streaming services in Portuguese
• Assist with subscription management, billing issues, and troubleshooting streaming problems
• Maintain accurate and detailed records of customer interactions
• Collaborate with internal technical and support teams to resolve complex customer issues
• Contribute to continuous improvement of customer experience through feedback and suggestions
• Parti...