Job purpose

We are seeking an experienced Policy Administration Performance Quality Assurance Manager to lead quality, performance, and governance across our policy administration function. This role ensures accuracy, compliance, operational excellence, and a strong customer experience across all new business, renewals, endorsements, and membership maintenance processes.

The ideal candidate is technically strong, highly analytical, and capable of driving continuous improvement across multi‑system environments while collaborating with cross‑functional stakeholders.

Key Responsibilities

Performance, Quality & Compliance

• Develop and maintain a comprehensive Policy Administration Quality Framework across all policy admin processes.
• Review and enhance policies, procedures, SOPs, and internal controls to ensure accuracy and regulatory alignment.
• Conduct regular quality audits across transactional, process, digital,...