Description
***Job Summary***
The PLM Administrator will support and maintain enterprise applications, including PLM and QMS systems, by managing tickets, performing backend system updates, and resolving user-facing issues within complex workflows. This role is responsible for ensuring system reliability, maintaining compliance, and supporting business users through direct interaction and application troubleshooting.
***Essential Functions***
• Manage and resolve assigned tickets end-to-end
• Perform backend administration tasks including data updates and access adjustments
• Troubleshoot complex application workflows and business process disruptions
• Analyze system behavior, logs, and queues to identify root causes
• Restart systems, resolve stuck processes, and address recurring system issues
• Communicate with users to gather requirements, provide updates, and confirm resolution
• Ensure all actions comply with regulatory and operational procedu...