Supervise, motivate, and support the planning and dispatch team in achieving operational objectives.
Organize the work of employees under your supervision and ensure effective management of schedules, payroll, absenteeism, and replacement needs.
Collaborate with Human Resources on recruitment processes, disciplinary matters, and the administration of employee files, including those related to CNESST claims.
Ensure compliance with the collective agreement, internal policies, and occupational health and safety regulations.
Establish performance indicators, evaluate team members, and support their professional development.
Work closely with the sales and customer service teams to ensure an outstanding customer experience.
Anticipate operational challenges, respond quickly to unexpected situations, and keep customers informed of progress on their files.
Participate in the analysis of new d...
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