Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

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Description

This role is mainly about supporting pharmacy-related services (like prescription benefits) and making sure processes run smoothly behind the scenes.

• Read and understand guidelines (SOPs) and client instructions to make sure tasks are done correctly
• Work with different teams to complete tasks on time and maintain quality
• Check current processes and suggest ways to improve them
• Help resolve issues or escalations by coordinating with the right teams
• Handle tasks that may not always be straightforward and figure out solutions
• Support updates in healthcare plans (like changes in benefits) and help test if everything works properly
• Prepare and check reports for accuracy
• Help investigate issues and sup...