• Banking & Finance
• Retail / Consumer Banking
• Brisbane
• Casual

• $39.50/hr + Super
• Rare opportunity to support customers and team during a key transformation
• Collaborative and Supportive Team

Join a truly amazing team of banking specialists, delivering simple, digital-first banking solutions, with a strong focus on member outcomes, community impact, and ethical, values-driven service.

About the role

• Deliver outstanding customer support across phone, digital and written channels
• Proactively identify customer needs and refer to specialist areas
• Promote and guide customers to digital banking solutions
• Manage complex cases including lending, hardship, fraud and estates
• Provide clear, compliant documentation and follow-through
• Collaborate with internal teams (including operations partners) for seamless outcomes