People & Places Lead (BAND7C) - Management

About the job People & Places Lead (BAND7C) - Management

DigiKape Resourcing is a leading recruitment agency, specialising in filling ad hoc shifts and providing temporary and permanent placements for both public and private sectors.

We are looking for aPeople & Places Lead to

• Manage a high quality service to customers and colleagues through delivering:
• Customer Experience (Contact Hub) Services: Drive, own and nurture the organisations customer experience culture change, from quality of customer care, reputation management to service features and reliability. With strong empathy for customers
• Allocation Services: Oversee and monitor that properties are allocated and let efficiently, to the organisations voids and lettings standard
• Customer Resolution (Complaints): Lead the Customer Resolutions section in the continuous improvement of complaint and co...