Are you passionate about delivering outstanding customer service and eager to grow your expertise in pension and investment products? Join our Personal Investing Pension team, where you’ll play a key role in supporting clients and internal stakeholders, driving operational excellence, and contributing to process enhancements as we transition to a new administration platform.

Job summary
As a Customer Support Analyst in the Personal Investing Pension team, you respond to client and stakeholder queries regarding pension transfers, drawdown, contributions, and other operational tasks. You build expertise in our ISA product, support process improvements, and collaborate with internal teams to resolve issues efficiently. Together, we create positive client experiences and drive continuous improvement across our operations.

Job responsibilities