This is a superb opportunity to join a growing pensions administration team and lead the delivery of high-quality services across multiple client accounts. This role combines people leadership, operational management, client engagement, and continuous improvement within a fast-paced pensions environment.
Key Responsibilities
Lead a multi-client pensions administration team, ensuring excellent service delivery and member experience.Act as a key contact for client teams and attend client/trustee meetings when required.Support business development activities, including new business pitches and presentations.Drive quality, performance, productivity, and operational excellence across the team.Ensure compliance with internal procedures, legislation, and industry standards.Support and develop Team Leaders, fostering a collaborative, high-performing culture.Identify and implement service impr...