MyOutDesk is hiring an IT Helpdesk Specialist on behalf of a U.S.-based client operating in a fully Microsoft environment. You'll be the first line of support for endpoint issues, device management, and Microsoft 365 troubleshooting — hands-on, technical, and ready to resolve from day one.

We're looking for someone with recent, verifiable experience working directly with Windows 10/11 endpoints and Microsoft 365 in a corporate setting. Exposure to Intune or Entra ID puts you at the top of the list.

What You'll Do

• Troubleshoot and resolve Windows 10/11 endpoint issues for U.S.-based end users
• Provide hands-on support for Microsoft 365 — Outlook, Teams, SharePoint, OneDrive
• Manage and support devices through Microsoft Intune and Entra ID
• Document issues, resolutions, and procedures to maintain a clean knowledge base
• Escalate complex issues appropriately while owning first-line resolution