Description

Job Description: Our client is hiring a Senior IT Support Specialist in San Francisco, CA. In this role you will provide both remote and onsite technical, operational, and training support to users. As a Senior IT Support Specialist you will support escalated problems from the help desk, as well as provide second-tier support to end-users for PC, server, mainframe applications, and hardware.

Primary Responsibilities:

Provide second-tier support to end-users for PC, server, mainframe applications, and hardware.

Handle problems that the first-tier help desk support is unable to resolve.

Install and test personal computers, printers, and other peripherals, configure operating systems, load shrink-wrap programs and other application software programs.

Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, and coordinate needed repairs.

Reso...