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Payroll Design Specialist (Bangkok Based -Relocation provided)

Company

Agoda

Location

dubai, United-Arab-Emirates

Type

Full-time

What You’ll Do
  • Payroll Operating Framework & Governance
    • Own, maintain, and enhance the global payroll operating model, standard operating procedures, process maps, and escalation frameworks.
    • Define and manage global payroll calendars and cut‑off schedules.
    • Maintain the payroll governance and control framework, including approval matrices, segregation of duties, and the risk & control register.
    • Ensure all regional teams and external vendors adhere to defined global standards.
  • Performance Management (SLA & KPI Oversight)
    • Design, implement, and manage a comprehensive global SLA and KPI framework covering accuracy, timeliness, first‑time‑right rates, and cost efficiency.
    • Produce and analyze monthly performance dashboards to track trends and identify service gaps.
    • Lead root‑cause analysis for performance issues and drive corrective action plans.
  • Audit, Compl...

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