Position Summary

The Benefits & Payroll Specialist is responsible for administering payroll processes and supporting employee benefits programs across the U.S. and Canada. This role ensures accurate, timely, and compliant payroll execution while delivering exceptional, employee-centered service.

This position champions compliance in payroll and benefits administration, leveraging strong analytical skills, attention to detail, and customer service expertise. The Specialist supports employees with benefits education, leave administration, and payroll inquiries while maintaining strict confidentiality.

This role embodies our “True North” attributes: voice of the customer, respect for the individual, no-nonsense communication grounded in facts, servant leadership, and a continuous improvement mindset. Lean methodologies such as Value Stream Mapping (VSM), Kaizen, and A3 problem-solving are applied to enhance efficiency and acc...