We are looking for a passionate, curious and impact‑oriented leader who can cope with day‑to‑day operational changes and wants an opportunity to grow and position our global team for the future. As a Payment Lifecycle Analyst within the Payments Team, you will manage the day‑to‑day operations for the Payments Investigations Function, report to the associate for the function, and indirectly manage a team of 8 to 10 members while coordinating closely with other client operations sites to ensure business targets are met.

Job Responsibilities

• Provide overall supervision to the staff during the shift. Ensure that all work items are completed as per the agreed SLA, monitor the exceptions, and resolve them in a timely manner.
• Track changes to the procedures, ensure the team is fully aware of the changes, and prepare the weekly or monthly MIS reports.
• Identify opportunities for improving the efficiency of the process.
• Identify the training ...