**Location**: Guadalajara or Chihuahua, México, (Hybrid)**Type**: Full-time, Contractor.
**The Role****What You'll Do**- Client Support:- Troubleshoot client inquiries related to Virtual Credit Card, ACH, and Check payments facilitated via Ottimate.
- Respond to payment processing queries and assist clients in connecting with their vendors.
- Vendor Enrollment:- Assist in the vendor enrollment process and address vendor questions to increase adoption of Ottimate payment services.
- Process Improvement:- Contribute to payment-related workflows and suggest internal tool enhancements to improve team efficiency.
- Prioritize customer support requests based on urgency and professional judgment.
- Cross-functional Collaboration:- Act as a feedback channel for potential product enhancements based on client input.
- Serve as an escalation point for complex client inquiries, coordinating with Account Management, Product, and Engineering teams.
- Client Relatio...