Keep critical payments moving by leading investigations operations that clients and internal teams rely on. You’ll supervise shift delivery, resolve exceptions, and ensure work is completed accurately and on time. You’ll also strengthen the team through training, clear procedures, and continuous improvement with partner operations teams.

As a Payment Lifecycle Analyst in the Payments Investigations Function, you will manage daily operations by overseeing investigations and wire transfer-related inquiries and ensuring timely, accurate processing in line with documented procedures and controls. You will provide shift supervision for a team of 8 to 10 team members, coordinate closely with partner operations teams, and help meet service targets through strong risk awareness, reporting, and process improvement.

Job responsibilities