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Patient Service Representative - Call Center- Hicksville, Long Island, New York, HYBRID, Full Time, Days, Offsite

Company

Mount Sinai Health System

Location

New York, United States

Type

FULL_TIME


Description

The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and neighborhood administrative and physician support. The Patient Service Representative, possesses a commitment to excellence in the development of knowledge, skills, and quality patient-focused service.


Responsibilities
  • Provides front line contact for the department/neighborhood by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service
  • Provides clerical and administrative support to physicians and is a liaison between departments.
  • Helps direct patients to appropriate setting and facilitates patient flow.
  • May schedule appointments for a multi-specialty group, and have a working knowledge of pr...
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