**Employment Type:**
Full time
**Shift:**
Day Shift

**Description:**

**SUMMARY:**

Under general supervision, supports the Patient Relations Manager by serving as a coordinator, liaison and educator in regards to the patient and family concerns and grievance process. Additionally, this position will provide support to the organization through compassionate and collaborative guest management, with an intense focus on patient and guest experience.

**REQUIREMENTS:**

1. High school diploma or equivalent required. Associates or Bachelor’s degree with an emphasis in Psychology, Social Work, or related Health Sciences preferred.

2. Healthcare and customer service experience preferred.

3. Conflict management experience and de-escalation techniques preferred.

WHAT YOU WILL DO:

+ Maintains a database related to process and outcomes of the patient concern and grievance response program
+ Assists the manage...