Enhance patient relations with Michael Garron Hospital as a Patient Experience Specialist. Support patient feedback resolution and elevate care standards at MGH in this collaborative role.
As part of the Patient Relations team, the Patient Experience Specialist will engage with patients and families to address concerns and facilitate solutions. Requires a Master’s Degree in healthcare and at least eight years in clinical practice with conflict resolution experience. Your insights will guide quality improvement initiatives across MGH, contributing to a culture of patient-centered care.
Key Responsibilities:
• Resolve patient feedback including complaints and compliments
• Serve as an expert resource to leadership teams
• Liaise with patients regarding the feedback process
• Identify and escalate high-risk care matters
• Provide support during critical incidents and disclosures
Requirements:
• Master’s Degree in a healthcare discipline
• Minimum 8 years of c...