About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Position Summary

Reporting to the Patient Education Manager, the Patient Education Specialist is responsible for comprehensive patient education. This role is accountable for driving exceptional patient and client experiences through effective patient care education, operational excellence, and continuous improvement.

We are seeking a Patient Education Specialist to partner cross-functionally to resolve complex patient issues, improve satisfaction metrics, and ensure exceptional patient experiences. This position plays a key role in supporting the Customer Success Team, ...