Greet patients and direct them to appropriate departments and provide routine information about the hospital when necessary.
Handle telephone inquiries from patients and provide information to the respective doctor or nurse for callbacks.
Manage appointments, including no‑shows, rescheduling, and confirmations.
Register new patients and ensure the records of current patients are up to date.
Provide information about medical insurance coverage to patients and collect payments (co‑payment) based on the insurance eligibility.
Provide claim forms for patients who want to claim reimbursement.
Facilitate daily cash collection, credit‑card slips, and cheque deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to finance protocol standards.
Maintain working knowledge of the Hospital Information System: clinic time...
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