JOB ACCOUNTABILITIES

+ Acknowledging patients or guests and their requests.

+ Appearing professional in dress, grooming and hygiene.

+ Assists in the training of new employees.

+ Demonstrates awareness and sensitivity to the rights of patients and significant others, as identified within the situation.

+ Document any financial arrangements made in the patient’s account notes. Notifies the Admitting Manager or Business Office Manager of all problem accounts that require special attention.

+ Exhibiting concern, tact, and discretion in all working relationships.

+ Functions with an awareness of safety issues and reports unsafe issues appropriately, as identified within the institution.

+ It is the responsibility of the Patient Access Representative to uphold the highest service standards regarding patient care.

+ Making patients’ needs the priority.

+ Must be able to work and be cross trained in all ...