Job Purpose

As a Passenger Service Assistant, you will play a key role in providing excellent customer service to our passengers to make their journey with SMRT a delightful one.

Responsibilities

The duties and responsibilities are listed below. The list is not comprehensive and related duties and responsibilities may be assigned from time to time.

• Facilitates and educates passengers on safe boarding and alighting of trains 
• Look out for passengers’ safety and security, and report any incidents or injuries 
• Performs crowd control duties 
• Assists passengers on fare-related enquiries
• Assists passengers during an emergency 
• Carry informative signages during course of duties to show to passengers.
• Ensuring that the facilities, equipment and structure within the station premises are in good working condition and report to duty Station Manager if needed.
• Performs other dut...