Duties

Duties include, but not limited to

• Ensure customer’s needs are met i.e., answering queries, quoting, taking orders, accepting payment, dispatch, after sales satisfaction & requesting feedback
• Marketing (adverts online); Cold calling & repping for new customers
• Meet and exceed all individual and team performance targets
• Maintain & grow product knowledge and gather information on local market
• Maintain good interaction & build relationship with existing customers
• Compliance of policies, procedures, regulations, quality standards & management direction
• Communicate with supervisor regarding customer concerns and employee matters
• Fulfil support functions to keep store operational by assisting supervisor & colleagues with stock control (inc. receive & dispatch), maintenance of company assets, store upkeep and general administration, if/when required
• Liaise with other branches/head office ...