About the role

To ensure that India has the right network of service providers and processes in place to provide excellent customer service in assisting members of Intl.SOS, 24 hours a day.

Key responsibilities

•Work closely with Operations department heads to ensure that the Company has the right service providers and processes in place to provide excellent customer service in assisting members 24 hours a day.
•Provide support and guidance to other Assistance Centres on network of service providers in India.
•Develop various service provider networks to meet the needs of emerging business growth.
•Source and extract relevant information on service providers; qualify service provider base on a set of qualifying criteria determined by the Company.
•Coordinate the development and management of service providers for the Operations teams.
•Develop a network of preferred providers who are able to del...