Attending to casino Patrons’ and internal stakeholders’ enquiries, requests and feedback through emails and/or calls ensuring that their needs are attended to timely and professionally.
Follow up on outstanding enquiries, requests and feedback with Patrons and internal stakeholders.
Confirm and process reservation requests for rooms, flights, transfers, attractions, restaurants and limousines, as required by Patrons and internal stakeholders.
Registration of Patrons for casino events, tournaments and promotions.
Process redemption of casino offers such as room, birthday and other promotions.
Ensure that Patrons’ information, preferences and tier entitlements have been maintained and recorded accurately.
Assist with the creation of casino programs.
Assist retailers with manual adjustment of Destination Dollars (i.e. earnings and redemptions) and Sands Dollars (i.e. redemptions only).
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