Key Responsibilities

• Deliver firm-wide strategy and business plans through effective leadership of the PA Services function.
• Develop and implement commercial and operational plans to ensure a resilient, future-ready service.
• Ensure consistent, high-quality service delivery aligned to business and client expectations.
• Maintain a strong understanding of practice group priorities, anticipating challenges and proactively responding.
• Continuously innovate and improve PA service delivery models.
• Lead, motivate, coach, and develop a high-performing and cohesive PA team.
• Manage performance robustly in line with HR policies, addressing issues promptly and constructively.
• Oversee recruitment, induction and integration of new starters within the service.
• Own the annual review and feedback process, prioritising talent management, retention, and succession.
• Proactively manage team capacit...