Job Description & Requirements Outlet Manager Job Scope
1. Operations Management Oversee the daily operations of the outlet to ensure smooth, efficient service. Monitor opening and closing procedures, cleanliness, and safety standards. Ensure all equipment and facilities are properly maintained. 2. Sales and Revenue Drive sales and achieve monthly revenue targets. Implement promotions, upselling, and marketing initiatives to increase profitability. Monitor cost control - including labor, inventory, and wastage management. 3. Customer Service Ensure high standards of customer satisfaction and handle complaints promptly. Maintain a positive outlet atmosphere and consistent service quality. 4. Staff Management Recruit, train, and supervise outlet staff (servers, cashiers, baristas, etc.). Schedule shifts and ensure adequate manpower. Conduct performance evaluations and motivate the team to meet KPIs. 5. Inventory and Supply Manage stock levels, ordering, and deliveries. Maintain accura...