We’re looking for a Five9 Outbound Consultant who can both think and do, an operator who understands the grind of dialer performance and the art of optimization. You’ll manage client campaigns, refine outbound strategies, and keep systems running optimal.

This isn’t a “sit back and advise” job. You’ll be deep in Five9 daily, solving problems, improving performance, and driving tangible ROI for our clients accountable for client performance, delivery and review

Key Responsibilities

• Build, configure, and maintain outbound campaigns in Five9 (Preview, Power, Progressive).
• Monitor campaign KPIs daily, flagging performance issues and driving fixes.
• Troubleshoot dialer, routing, and agent setup issues in real time.
• Execute and maintain branded caller ID, call masking, and spam mitigation (via 448 Connect, OutboundIQ, Numeracle).
• Lead client review meetings – prepared, professional, and followed up with actions.