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Out of Hours Customer Care Team Leader

Company

EQUANS

Location

Leeds, United Kingdom

Type

CDI

Equans is looking for an Out of Hours Customer Care Team Leader to join our team in Leeds on a permanent basis.


This is a full time role. On offer is a competitive salary, and benefits package.

Please note the hours for the role:

Week 1 - Monday to Friday - 15:30pm to 00:30 with 1 hour for lunch

Week2 - Tuesday, Wednesday and Thursday - 15:30pm to 00:30 with 1 hour for lunch and Saturday and Sunday 8am to 5pm

These hours are rotated every week.


What will you deliver?

  • The Helpdesk Team Leader is responsible for the daily running of the Helpdesk through the effective management of resources by receiving and processing phone calls and e-mails directly from Clients

  • Responsible for ensuring that there are adequate resources in place to effectively receive, process and manage all calls/e-mails in line with the contract Performance Standards

  • The Out of h...

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