Drive improvements in donor systems as the Operations Manager at Ottawa Humane Society. Engage your CRM knowledge to enhance development operations and oversee team dynamics.

This full-time, in-office position in Ottawa calls for a technical leader skilled in CRM management and process optimization. Utilize your experience to oversee data integrity, gift processing, and optimize donor engagement strategies in a collaborative environment.

Key Responsibilities

• Manage fundraising CRM, ensuring data accuracy and compliance
• Lead gift processing and financial reporting initiatives
• Develop performance metrics and dashboards for analysis
• Oversee operational workflows enhancing donor experience
• Provide training and support for staff on CRM processes

Requirements

• Post‑secondary diploma or degree in a relevant field
• At least 2 years in development or fundraising roles
• 3 years superv...