Job Description – IM Technician Job Purpose

The incumbent will be part of the IM Support Team, providing business services as an IM Technician. The role is responsible for ensuring system integrity, maximum availability, and optimal performance of all information systems in line with customer expectations.

The position focuses on maintaining, optimizing, and supporting infrastructure, hardware, software, applications, and Io T devices within Operations. Safety, accuracy, and timely reporting are critical aspects of this role.

Key Roles & Responsibilities Technical Support & Operations Support and maintain network, server, and end-user infrastructure, including troubleshooting, account maintenance, and user training. Monitor, diagnose, and resolve infrastructure, application, and Io T-related issues. Resolve cross-functional technical issues and perform industry-standard testing procedures. Ensure timely ticket resolution with accurate and detailed feedback. Maintain a...