Provide prompt and professional service to customers.
Handle customer enquiries, complaints and resolving issues relating to the accounts, trades and services efficiently.
Guide customers on using self-service options such as online trading or mobile apps.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Account Management
Assist customers with account openings, estate accounts, account closures, share and fund transfers, settlement instructions, maintenance of personal information, trading eligibility requirement such as CAR/CKA/SIP.
Ensure that all documents and transactions handled over the counter are reviewed with relevant supporting documents, processed accurately and efficiently.
3. Product and Services Knowledge
Stay informed about OSPL products, services and processes to effectively respond to cus...
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