The Order to Cash Supervisor oversees the entire O2C process, ensuring accurate invoicing, timely collections, and strong customer relationships. This role involves supervising a team of clerks, optimizing workflows, and ensuring compliance with company policies and financial regulations.
Key Responsibilities
Team Leadership & Supervision
- Lead and manage the O2C team, including clerks.
- Provide training, coaching, and performance evaluations.
- Allocate tasks and monitor workload distribution.
Process Oversight
- Supervise end-to-end O2C activities including billing and collections.
- Ensure timely and accurate processing of customer orders and invoices.
- Monitor and improve KPIs such as DSO (Days Sales Outstanding), invoicing accuracy, collection efficiency and reducing write-offs of customer debt.
Customer Relationship Management