Position

Order to Cash Manager

Location

Eastwood, Libis, Quezon City

Work setup & Shift

Onsite | Day Shift

Job Summary

Lead accounts receivable operations, manage a team of AR officers, oversee collections and dispute resolution, ensure compliance with ACCC and privacy laws, optimize system processes, and report collection trends to senior leadership.

Responsibilities

• Team Leadership: Manage 7–8 AR Officers and one Team Leader, providing weekly coaching, performance reviews, and call monitoring.
• Portfolio Ownership: Personally manage a dedicated debtor ledger, making at least 20 outbound calls daily to keep overdue debt under 5%.
• Queue Management: Oversee the group inbox and phone queues to ensure adequate staffing and meet customer demand.
• Dispute Resolution: Handle complex account issues and reconciliations, collaborating with sales and branch teams to resolve b...