Order Management Specialist

Company

Cognex

Location

Guadalajara, Mexico

Type

Full time

Job Description
Essential Functions:
Process email Purchase Orders from end users through Salesforce and SAP
Retrieve orders from partner portal and process into SAP
Verify pricing against customer contract or approved discount matrix
Verify availability of product
Coordinate with Purchasing to determine lead times when supply is not available
Exercise discretion to prioritize product allocations when supply is not available
Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
Process customer returns and credit note requests in a timely manner
Answer customer inquiries regarding order status, product availability, pricing, lead times and tracking numbers
Troubleshoot customer issues, responding in timely manner
Consistently review backlog to ensure compliance with company booking policy, including r...
        

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Order Management Specialist

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