You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards.

**What you will do**

+ Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed
+ Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate
+ Build and maintain a solid understanding of the company’s products and services
+ Identify customer needs and clearly communicate relevant information to internal service and technical departments
+ Accurately record customer interactions using internal systems and data entry tools

**What you bring**

+ Technical Diploma or equivalent qualification (approxim...