Shift - 9:00 AM-5:00 PM

Pay - $60/hr - $65/hr



ROLE OVERVIEW
Client is seeking an experienced Oracle HCM HR Helpdesk specialist to support the design and configuration of Oracle HR Helpdesk in alignment with industry best practices as part of its Oracle Cloud HCM implementation. This role will assist in shaping the end-to-end HR service delivery model, including case management workflows, routing and escalation logic, self-service knowledge content, and service-level agreement configuration.

The consultant will work closely with stakeholders to translate business requirements into effective system configurations, ensuring that multi-union, multi-facility workforce receives accurate and timely HR support throughout and beyond the Oracle Cloud transition. Responsibilities include supporting design workshops, advising on configuration decisions, and assisting with testing and go-live readiness for the HR Helpdesk work...