About the Company/Team
Oracle Customer Success Services (CSS) is a global organization dedicated to helping customers maximize the value of their Oracle technology investments. Operating under the “One Oracle” philosophy, CSS brings together cross-functional expertise to deliver innovation-led, customer-centric solutions across the Oracle ecosystem.
As part of CSS, you will join a global network of certified professionals supporting mission-critical systems for leading enterprises. The team fosters collaboration, continuous learning, and technical excellence, enabling professionals to deepen their expertise while delivering measurable business impact for customers, particularly in highly regulated industries such as banking and financial services.
This JD follows the structured CRAFT framework for Oracle job descriptions, including company/team overview, job summary, responsibilities, qualifications, and candidate self-assessment prompts.

2. Job Summary
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