Overview

On-site - Manila; 1-3 Yrs Exp; Bachelor; Full-time.

Work Setup: Onsite, McKinley West

Shift: Night Shift

Job Details

JD:

• General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including Remote Customer Service
• Providing customer service and support via phone, online chat, or text including:

Responsibilities

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including Acting as liaison between customers, ...