Supervisor, Operations

Location: Cagayan de Oro

Employment Type: Full-Time

About the Role

We are looking for a Supervisor, Operations to lead a team of contact center associates and drive performance, engagement, and client satisfaction. In this role, you will act as a Mentor, Manager, and Messenger, ensuring operational excellence while living our core values and delivering results.

Key Responsibilities

1. Team Leadership & Development (Mentor)

• Coach and develop contact center agents to achieve performance excellence
• Provide regular feedback, coaching sessions, and skill development plans
• Support employees’ career growth and overall engagement
• Foster a positive, respectful, and learning-driven environment
• Ensure compliance with coaching, QPM, and PIP standards

2....