Role Overview: Provide first-line operational support to UAS clients and aircraft operators by managing initial service requests, coordinating follow-ups, and ensuring the timely delivery of all required services to support seamless operations and encourage repeat business.

Key Responsibilities:

• Receive and acknowledge new requests; and prepare new trip files ensuring necessary information has been received.
• Liaise with Flight Planning as required to define planned routing; verify and plot the route using in-house software.
• Prepare and transmit permit, PPR, slot requests, ground handling and fuel requests and deal with all vendors in support of your client’s operation.
• Ensure that agents and vendors selected are correct for the tasks for required and in line with company policies.
• Prepare and provide detailed handovers for the next shift, as coordinated by the SOM/QCM/SOS.
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