About the role

As part of our Takapuna Customer Hub team, you'll be in a frontline customer service role, supporting customers to achieve their goals and manage their day-to-day banking across our everyday banking, insurance, investment, and lending products. You will be working in a team of specialists, dedicated to enhancing the customer experience by supporting customer moments with transparency, care, and efficiency. In this role, you’ll complete centralised, specialist processes, including supporting customers to resolve deceased estates, manage trust customers, powers of attorney, mortgage advances and discharges. By fostering a culture of empathy, exceptional service, and clear communication, you’ll deliver meaningful outcomes that align with our commitment to putting customers first. Collaboration with customer teams nationwide will ensure seamless and supportive experiences at every step. This is a full-time position Monday to Friday based in our Takapun...